Reimagining the customer experience in insurance

customer experience in insurance

Lemonade, founded in 2015, claims to be an insurance company for the 21st century. Their bold claim? Get insured in 90 seconds and get paid in three minutes! And that’s not all. They are checking several boxes when it comes to new-age customer expectations. Their digital experience is fast, seamless, and intuitive. They offer transparency […]

Experience, efficiency, and retention: Impact of AI on claims management

claim management image

Claims management is a moment of truth for insurance companies. How they manage their claims process affects both customer retention and bottom lines. For instance, in a survey, 83% of the respondents who were dissatisfied with their claim handling said they had switched or planned to switch to another insurer. On top of that, claims […]

Platform banking: A key tool in the bank’s arsenal to stay competitive


One of the disruptions from the COVID-19 pandemic was an unprecedented shift of consumers to online channels. As the world locked down, people had no choice but to leverage digital channels to conduct their day-to-day transactions. And most of them found they liked the ease and convenience of a digital platform. Consumers now wanted a […]

Retire with Confidence

retire with confidence

SLK co-creates a retirement app to improve the retirement planning experienceresulting in a 52% increase in savings and a 24% boost in retirement confidence.

Legacy Modernization to Cloud: A Quick Guide to Migration

legacy modernization blog

In this fast-paced world of today, many organizations find themselves at a juncture where they are faced with a difficult choice: To keep running age-old systems that have been tuned and customized to the functional requirements, locked-in to vendors over the years, and supporting business critical operations OR To answer to increasing business pressure to […]

Moving the dot on the sustainability agenda

sustainable banking 2

In the last article, we discussed multiple reasons why sustainable banking makes business sense for banks. The move towards sustainable banking is here to stay, and there is increasing regulatory and customer pressure on banks to accelerate their ESG agenda. This blog will discuss some of the regulations shaping sustainable banking agendas, challenges banks can […]

Reshaping Insurance: How Insurtech Is Driving New Industry Efficiencies

reshaping insurance

Across hundreds of industries from banking to hospitality, consumer demands are increasingly centered around seamless, low-friction experiences across multiple touchpoints, alongside a high degree of personalization. Insurance is no exception. Today, most insurance companies understand that a strong tech foundation is essential to quickly conceptualizing, tailoring, and launching new products aligned with changing demand, capabilities, […]

Business Process Mapping – Powering your today and tomorrow

Business process mapping

You are an enterprise that serves clients of various orders and magnitude. It is a given rule that you have one or more teams catering to the needs of these clients and more importantly generating value for your enterprise. If you have a process, you have systems, and you have a governance in place to […]

The banker’s guide to embedded finance

embedded finance

When was the last time you went to your bank’s portal to complete a transaction? Think about it. You wanted the latest smartphone and looked around for the best deal on online marketplaces. You got a great deal on Amazon and add that to your cart. With a simple click, you get several options on […]