
Wholesome Banking – Reduce operational cost and increase efficiencies
SLK Software’s intelligent automation leads to over 50% reduction in operational costs and increased efficiencies.
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Home / Case Study / Building IT Infrastructure with E2E Infrastructure Service Management and Multi-lingual, Multi-level Support
The client, a global rubber chemicals and solutions manufacturer, became an independent entity due to divesture and needed to build their IT systems from the ground up. SLK collaborated with its hardware solutions provider to build the IT infrastructure and provide managed services and support.
The client manufactures and supplies rubber chemicals, including vulcanizing agents, anti-degradants, and post-vulcanization stabilizers. They operate globally with 10 manufacturing sites and 11 remote corporate offices. They required a managed services provider who could help set up their IT infrastructure and provides ITSM in four major application areas. The scope of services was divided into workplace services, end-user computing, infrastructure operations, and security and compliance.
The ITSM was required to support 4800+ endpoints for 3600 users spread across 22 sites globally. The support was also required in multiple languages like German and Portuguese with English as the primary operating language. With a complete lack of standardization, knowledge, documentation, processes, etc., the managed services provider was required to design, develop, and implement everything within very strict and tight timelines.
SLK collaborated with the hardware partner for a Greenfield implementation of IT infrastructure. To achieve the various goals of the project, the following was set up and/or developed for the client.
The end-to-end implementation and transition were completed in 14 weeks and went live in the 15th week, after which the support services were also started. Implemented services were also improved continuously with transition feedback and testing.
SLK’s quick response and proactive approach delivered complete infrastructure service management within strict deadlines.
SLK Software’s intelligent automation leads to over 50% reduction in operational costs and increased efficiencies.
Adaptation of advanced SSCPQ tools coupled with the Product Advisor Framework ensures 40% increase in quote handling efficiency
SLK rehauls a US-based bank’s automation program unlocking USD 250 Mn in value.
Copyright © 2023, SLK America Inc. All Rights Reserved.