Realizing cost savings and process optimization from multiple automation projects working in tandem with operations teams through cross-functional training and bots.
Case Summary
SLK helped a leading global reinsurance business to achieve its automation goals quickly and efficiently in multiple projects by retraining FTEs and aiding bots with HITL (Human-in-the-Loop) implementation.
The Challenge
The client, a leading global reinsurance company, was working on multiple automation projects but could not realize the optimal gains and efficiency from the technology. Bots configured for automated processes required full-time equivalents (FTEs) to achieve their intended goals. The organization also wanted to utilize FTEs for multiple projects requiring continuous training in multiple functional areas.
The Solution
SLK helped the reinsurance giant to design and deploy a ‘Shared Services’ module to enable cross-functional activities. Human-in-the-Loop (HITL) approach was also established to aid the automation technology in driving error-free output and improving quality in the overall process.
The onshore team was also trained to handle multiple projects with small but critical skills like prioritizing claims processing related activities. This ensured the overall process was redefined to provide the optimal throughput with cross-functional support. Several small macros were also deployed to build and automate reports on critical aspects like claims status and loss runs for various stakeholders. The overall solutioning was devised to aid and accelerate all projects through automation, cross-functional training and support and task (priority) management tools.
Business Impact
SLK’s strategic response to the customers business goals with ongoing projects helped the reinsurance organization to achieve cost reductions in short time. Critical and time-sensitive processes like claim handling were empowered with better tools to help manage and complete tasks on time. Dependency on limited resources was also reduced through cross-functional training to manage ad hoc tasks with extended teams. Reporting automation also ensured that key stakeholders had the right visibility on progress and throughput.
40%
Reduction in operations cost
20%
Improvement in efficiency
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