
Cold Chain Management for Improved Supply Chains
Co-innovating for improved cold chain management 60% of the world’s reefer containers are using a cold-chain solution co-created by SLK that improves efficiency and reduces
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Home / Case Study / Betting on Intelligent Transformation
Salesforce enabled business transformation unlocks untapped value and increases customer satisfaction.
US based manufacturer of slot machines and financial equipment provider services to casinos struggled with fragmented systems and non-standardized processes that created inefficiencies and impacted customer experience. SLK enabled a unified platform on Salesforce that eliminated siloes, standardized processes and ensured seamless coordination between various channels. This improved response time and customer satisfaction.
The client produced slot machines and provided financial equipment and services to casinos. However, their existing systems were fragmented, and their processes were heavily dependent on manual intervention. In addition, complex product configurations made it even more challenging to manage quotes and streamline the entire sales to service process.
Multiple systems to manage different business functions led to missed communication and collaboration between various teams, such as sales and service management, quotes and contracts, product configurators, and field service management. As a result, it took a long time to respond to customer needs stretching the service cycle and feeding to customer dissatisfaction due to business losses.
The client wanted to eliminate these siloes and build a unified platform for sales and service management, quote management, digital contract and warranty management, and field force management.
The SLK Salesforce experts having a deep understanding of emerging digital landscapes and evolving customer needs onboarded to drive the intelligent business transformation initiative. With our design thinking, experience design and consulting mind set, we looked at the existing landscape and designed a solution to digitize the whole set of business processes. We built the unified platform using Salesforce products such as the Sales Cloud, CPQ, ServiceMax, and Conga across various aspects of sales, services, and digitalization. Also we ensured that the slot machines were configured with personalization for better customer experience and faster results.
Solution Overview:
Sales
Services
Digitalization
The unified platform for sales, orders, quotes, and service management resulted in seamless coordination and communication across all channels. This reduced the response time by over 50% and increased customer satisfaction. Slot machine personalization increased customer experience multi-fold driving new business for customer. Insights brought out of the unified platform helped the client manage the predictive maintenance alerts hence driving increased service revenues.
Co-innovating for improved cold chain management 60% of the world’s reefer containers are using a cold-chain solution co-created by SLK that improves efficiency and reduces
Enabling 360° view of customers for a leading P&C insurer, through data on cloud initiative to achieve 40% productivity improvement
SLK helped a Fortune 500 manufacturer seamlessly transition the systems of a newly acquired company.
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