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Sales and service automation on Salesforce improves business outcomes for a regional US bank.
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Home / Case Study / Enabling newer business models through human touch and experience
SLK optimized car appraisal process from 8 hours to 5 mins.
SLK also enabled newer B2B leading to a 30% increase in sales.
The client is the third-largest car dealership and the largest multi-brand car retailer for new and used cars in the U.S.
Multiple siloed channels made the car appraisal process cumbersome, affecting customer experience and sales. SLK integrated systems and built a responsive cross-channel solution for a seamless experience across devices. Our solution helped the dealer reduce appraisal time from eight hours to five minutes and increase sales by 30%.
The client was a leading dealer and retailer of new and used cars. However, their current system was highly inefficient, and the appraisal process to sell a car took almost eight hours. In addition, if a customer abandoned the process mid-way, they could not continue it on a different channel. Furthermore, redundant data and multiple inputs and applications per channel made it confusing and difficult to use the interface. Duplicate data for the appraisal cycle of the same car also made the system very heavy on the backend.
The client wanted to expand their single and multi-brand showrooms. They also wanted to enable direct B2C and B2B selling and create intuitive, human-like experiences. However, merging these different channels with different needs on a single platform that worked seamlessly across mobile, web, and showrooms was a challenge. Nevertheless, the SLK team was up to the task and ready to meet this challenge head-on.
The SLK team got on board to build a new solution for the client. We enabled a new appraisal process that integrated 40+ systems to understand the health of the vehicle, accident history, insurance and repair details and provide an accurate appraisal value for the car in couple of minutes. We connected the appraisal process seamlessly across handhelds, mobile, displays, laptops, tabs, desktops etc., with our responsive cross-channel solution. The new system supported virtual and in-person appraisal processes across various form factors. In addition, we imbued the capability to give competing quotes in the system to stay competitive and to ensure that a customer does not abandon the appraisal process.
Increase in sales
Quicker GTM on
all form factors
Appraisal closure
Overhauling the system improved data integration, and human-centered design led to better customer experience and quicker deal closures, skyrocketing sales.
Sales and service automation on Salesforce improves business outcomes for a regional US bank.
Smart Factory and shop floor automation delivers excellence across the value chain, doubling the net income.
Infra Automation transforms banking web infrastructure, saves over $750k while reducing downtime and time-to-deploy applications.
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