
Modern Data Hub & API Built on Cloud for a US Based Customer
Enabling 360° view of customers for a leading P&C insurer, through data on cloud initiative to achieve 40% productivity improvement
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.
AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.
Build efficient business operations and discover the opportunities of a connected environment
Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.
Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale
Modernize your application infrastructure with APIs and Microservices
Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage
Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth
Modernize development to drive performance and high quality at speed.
Incubate maximum productivity and innovation in cross-functional teams
Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.
Modernize core systems, transform processes and services, and get market- leader advantage.
Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.
Home / Case Study / Enhancing Digital Customer Experience with SSCPQ Technology for Fortune 500 Manufacturers
The client, a Fortune 500 Manufacturer, faced multiple bottlenecks in their size, select, configure, price & quote (SSCPQ) process. SLK partnered with the client to build a digital SSCPQ ecosystem that seamlessly integrates with enterprise systems and other applications.
The client offers a wide range of products and services in process management, climate technologies, network power, storage solutions, professional tools, and many more areas. They faced the challenge of a traditionally operated SSCPQ process with manual dependencies. The opportunity-to-order process for highly configurable products could not meet the customer’s demands. The time to quote was long and the process also caused inefficient use of technical human resources.
The client wanted to move towards a fast and efficient process for SSCPQ to meet the market demands and growing competition. Lack of visibility over the process and errors were also identified as key challenges that needed to be tackled
SLK partnered with the client on their digital customer experience journey to build an SSCPQ ecosystem comprising products and tools that seamlessly integrate with enterprise systems as well as existing and future applications.
With the help of our Product Advisor framework with Rule Engine, 3D Visual Product Configurator, and Spare Part Selector, the domain specialists of SLK quickly accelerated the implementation of digital solutions.
The adaptation of advanced SSCPQ tools by SLK ensured that the right products were sold to the right customers at the right time. The sizing and selection tools in the build help customers specify their requirements and select the best-fit product. The pricing engine ensures accurate pricing, deal guidance, and controlled discounts, while the quote tool enables easy and error-free professional quotes.
The combined functionality of the tools also enabled self-sustenance for business users and customers. Rule Engine powered the business users with independent control of business rules and related IT functions. On the other hand, 3D Visual Product Configurator and Spare Part Selector enabled independent ordering experience for customers.
Reduction in
lead time
Increase in quotes
handling efficiency
Reduction in
quote cycle time
Reduction
in errors
With SLK’s in-house ready-to-integrate products, we were able to accelerate the implementation of advanced SSCPQ processes. This, in turn, enabled faster time-to-market and increased sales for the client. The solution improved process and channel partner visibility, human resource efficiency, and customer satisfaction while also enabling self-sustainability and independence in these functions.
Enabling 360° view of customers for a leading P&C insurer, through data on cloud initiative to achieve 40% productivity improvement
A factory model approach to DevSecOps delivers rapid innovation & transformation.
Improved growth, profitability & enhanced customer experience for a bank by digitally transforming & modernizing systems.
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