The Challenge

The client, with over 83,000 employees, operated from 200+ manufacturing locations. They acquired a valves and controls business that came with its own challenges. The acquired entity had legacy systems working in siloes with fragmented data spread across geographies. Every country had different part numbers and different pricing for the same product. There was no end-to-end lead to order system, and the business relied heavily on manual interventions. This made it difficult for the business to respond to quotes quickly, understand business metrics, and automate systems. They wanted a partner who could help transition the new entity to their Oracle environment seamlessly and bring in process standardization. Our in-depth domain knowledge, deep experience in M&A, and global presence to execute this multi-country mandate made us the perfect partner for their needs.

The Solution

Our team came in with deep expertise in Oracle eBusiness Suite. We partnered with the client through discovery to implementation with consulting, design, program management and execution, and delivery for the overall project. In addition, we provided functional consulting that helped the business understand the situation clearly and take decisions.

We brought in product and pricing standardization, made product configuration easy, and delivered a global rollout – across two manufacturing units in the US, two manufacturing units in Europe, and ten sales offices – in record time. To this end, we harmonized over 50 business processes and validated or phased out 23 edge applications. We enabled the core functionalities of Global Order Management, Quote, Online Store and Integrated Pricing across the business units. Self-service BI enabled holistic tracking of inquiries and win/loss information. This multi-location, multi-business unit project was executed 100% remotely from offshore centers due to COVID related restrictions.