Reimagine

Intelligent Process Automation

Reimagine your automation journey with a team driven by robust, technology-agnostic solutions

Applied AI

Reimagine customer engagement with applied AI. Deliver experiences your customers desire.

Analytics and Insights

Even with explosive data growth, enterprises can extract real value from it.
Reimagine

Transform

BFSI Consulting

Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.

Manufacturing Consulting

AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.

IOT

Build efficient business operations and discover the opportunities of a connected environment

CX, UX, and UI

Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.

Intelligent Infra

Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Transform

Modernize

Cloud

Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale

APIs & Microservices

Modernize your application infrastructure with APIs and Microservices

Enterprise Application Services – Oracle

Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage

Enterprise Application Services – Salesforce

Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth

Digital Process Operations

Modernize development to drive performance and high quality at speed.

DevSecOps

Incubate maximum productivity and innovation in cross-functional teams
Modernize

Assure

Intelligent Test Automation

Overcome the hurdles of heterogeneous environments and assure new releases, faster

Business Change Assurance

Assure impact with quality solutions that enable stable, predictable, available, and secure products

Technology Change Assurance

Assure quality across your entire technology stack, whether traditional or new
Assure

Industries

Banking & Financial Services

Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.

Insurance

Modernize core systems, transform processes and services, and get market- leader advantage.

Investment Management

Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.

Manufacturing

Accelerate product time to value by injecting flexibility and agility in engineering, configuration, sales, manufacturing, and service.
Industries

Reimagine

Intelligent Process Automation

Reimagine your automation journey with a team driven by robust, technology-agnostic solutions

Applied AI

Reimagine customer engagement with applied AI. Deliver experiences your customers desire.

Analytics and Insights

Even with explosive data growth, enterprises can extract real value from it.
Reimagine

Transform

BFSI Consulting

Relentlessly changing technology and market dynamics have created a high-velocity, always-on environment for financial firms.

Manufacturing Consulting

AI, automation, and analytics solutions help you improve operating cash flows, reduce working capital, and build robust and resilient operations.

IOT

Build efficient business operations and discover the opportunities of a connected environment

UI/UX

Go beyond aesthetics to create simple, superior, and intuitive experiences that transform the way you do business.

Intelligent Infra

Transform and manage your compute storage network, operating system, database, and application environment with enhanced security, powered by AIOps intelligence.
Transform

Modernize

Cloud

Modernize your business to be cloud-first for greater efficiency, effectiveness, speed, and scale

APIs & Microservices

Modernize your application infrastructure with APIs and Microservices

Enterprise Application Services – Oracle

Get a lightning-fast response to the evolving business landscape to scale operations, accelerate top-line growth, and retain competitive advantage

Enterprise Application Services – Salesforce

Automate what is best suited to your goals to drives frictionless digital customer engagements, data-driven insights, and business growth

Digital Process Operations

Modernize development to drive performance and high quality at speed.

DevSecOps

Incubate maximum productivity and innovation in cross-functional teams
Modernize

Assure

Intelligent Test Automation

Overcome the hurdles of heterogeneous environments and assure new releases, faster

Business Change Assurance

Assure impact with quality solutions that enable stable, predictable, available, and secure products

Technology Change Assurance

Assure quality across your entire technology stack, whether traditional or new
Assure

Industries

Banking & Financial Services

Effortlessly deliver simple, seamless, and secure experiences to cement your competitive edge.

Insurance

Modernize core systems, transform processes and services, and get market- leader advantage.

Investment Management

Orchestrate seamless, digital investment services experiences toward health and wealth portfolio management.

Manufacturing

Accelerate product time to value by injecting flexibility and agility in engineering, configuration, sales, manufacturing, and service.
Industries

Digital Transformation
and Modernization of the bank

Download PDF

Data and Automation Consulting Services

PROBLEM STATEMENT

  • The bank’s existing IT systems were complex and archaic, and utilized legacy digital channels. This resulted in lower productivity and hindered their growth.
  • Digital channels were not helping the bank differentiate with their competition.
  • There was no customer view available to provide 360 degree view of customer needs and behavior.
  • Digital channels were not helping the bank differentiate with their competition.
  • There was a need to define new focus areas and refine the existing ones, considering the changes in the customer needs and new technologies

CHALLENGES

There were several internal and external drivers that were inhibiting the client’s growth and profitability:

INTERNAL DRIVERS

  • Old and siloed business and IT strategies
  • Traditional monolithic applications and legacy systems

EXTERNAL DRIVERS

  • Changes in the customer behaviour and expectations
  • Non-traditional competition and emergence of new technology

SLK’S SOLUTION

SLK helped the client in defining themes focused on enhancing customer experience, and objectives were defined for each of these themes. Below were the themes and set objectives

  • Re-focus on digital technology to provide better self-service options for customers
  • Redefining integration strategy to API first to enable real-time integration with channels with core systems
  • Leveraging the data provide better insights and help understand the financial needs of the customer
  • Utilize automation to remove manual steps in the process thus’ enhancing the user experience

TECHNOLOGY USED

SLK recommended different solution to fit the themes identified. This enabled the bank to help gain maturity in areas below;

  • Data analytics and reporting
  • Artificial Intelligence and Machine Learning
  • Real-time processing
  • Mobile and Digital experience
  • Salesforce

OUTCOME

  • Improved growth and profitability
  • Enhanced customer experience
  • Use of latest digital technologies
Download PDF

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