Cloud technologies are on the rise throughout industries globally. But most enterprises are also facing a skill shortage to adopt these technologies. While the technology promises to reduce skill and resource requirements in many areas of IT operations, implementation and infrastructure management are still dependent on the latest IT skills. This is where the whole segment of managed IT services comes into play for businesses looking to extract peak performance from their IT resources.
IT management solutions have seen a tremendous rise in recent years in conjunction with cloud adoption. In fact, 451 Research found that 59% of IT services have transitioned to the IT managed services contract model. It was also found that 45% (of organizations surveyed) were planning to partner with a managed security service provider. One major reason behind this shift is the cost factor, with 50% of the organizations reporting up to 25% savings and an additional 33% reporting up to 50% savings in IT costs (CompTIA).
But the cost is not the only reason behind the shift but a culmination of multiple factors, including IT infrastructure’s overall reliability and business performance. New businesses and business models are continuously disrupting the competitive landscape of most industries. Every organization must adapt quickly; thus, agility and quick turnaround in implementing these changes has become imperative. This is why smart IT management services and managed services models have found footing in every industry that uses IT services as a critical part of business operations.
Smart IT management solutions enable organizations to manage their core IT services, tasks, and infrastructure. Due to the skill shortage and cost considerations, these solutions use a combination of internal and external resources to manage IT services. The right balance can empower your organization with reliable infrastructure and business agility to achieve peak performance. So what strategies can you implement with your IT management to attain peak business performance?
Standardize, Prioritize, and Empower Teams
Smart IT management solutions can be based on three basic principles applied to management solutions and managed services in IT.
Implementing IT management tools and other solutions across organizations has a powerful impact on operations and achieving higher efficiencies. It reduces inefficiencies in collaboration and cross-functional operations, training and development, IT practices, and practically every aspect of IT management. It also enables organizations to capture data broadly and integrate analytics for better decision-making and achieving peak performance.
There are a host of tasks and service requirements in an organization. Identifying and categorizing these can enable you to distribute them among internal teams and your managed services provider. Maintenance, monitoring, integrations, updates, etc., can be easily outsourced as IT managed services since these models are flexible enough to be cost-efficient. In turn, internal teams can prioritize business-critical tasks, processes, and development within limited resources.
Empowerment is a broad term that encompasses planning, implementing tools, and distributing authority. Among these, authority is the key to achieving peak performance in IT management. Giving the right access and authority for your IT managed services and in-house operations can expedite solving and mitigating problems.
Data Management for Better Decisions
One of the core enablers of smart IT management solutions is data. The ability to capture data and perform analytics is a powerful way to achieve peak performance in IT operations and business management. Investing in master data management solutions will not only help you drive data-driven management but also help you standardize IT services across the organization. It also serves as the foundation for future-oriented technological implementations that can help you improve your performance with time and more data.
Automation with AI and Analytics
With the right data management in place, implementing AI-enabled automation and analytics is the next step to optimizing your IT management further. Automation can be applied to any standardized process, and if sufficient data and a consistent stream of operational data are available, AI operations can be enabled with it. Other data-generating operations can also be integrated with AI analytics to provide insights and enable better management. AIOps can help you achieve peak performance using the power of your IT systems with minimal dependencies.
PeakPerform is SLK’s AIOps platform engineered to transform and empower service operations. We leverage our platform to our customers with our expertise and other in-house products to enable optimal performance of IT systems and teams. With a consultative and ROI-driven approach, SLK can help you leverage best-in-class solutions to achieve your business goals and growth.
Peak business performance results from a holistic outlook toward your IT management combined with smart solutions and partnerships. It is a strategy-driven implementation of tools, practices, solutions, and leveraging managed IT services. Investments in the right mix of these factors can yield high returns and more importantly, help you navigate toward growth in the continuously evolving competitive landscape, customer needs, and markets.